Refunds & Cancellation

Trainerax Private Limited · updated 12 October 2026

This policy covers Trainerax memberships (1-on-1 coaching with a Trainerax coach) and coach plans bought through Razorpay. It is part of our Terms.

Free trial

New members can start a 7-day free trial without paying. Nothing is charged when the trial ends; it simply stops unless you choose a plan.

Memberships are paid in advance for the period you choose (1, 3, 6 or 12 months) and do not renew automatically.
You can stop at any time by not renewing. To cancel early, contact us (details below); your coaching continues until we confirm the cancellation.

If you are not satisfied, contact us within 7 days of payment and we will review your request.
Where a refund is approved, we may refund the full fee or a part of it for the unused period, at our discretion, considering the coaching already delivered (plans written, calls held).
Approved refunds go back to the original payment method through Razorpay. Banks usually show them within 5 to 7 working days.
Extra coach calls bought separately can be refunded if the call has not taken place.
If a payment was taken twice or by mistake, we refund the extra amount in full.

Email teamtrainerax@gmail.com or call +91 74832 15657 with your registered phone number or email and the payment date. We reply within 2 working days.